FAQs & Troubleshooting
Latest |
88 Results
- 5108/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5210/08/2018I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 5304/06/2018My Brother machine could not be found over the network when I installed drivers on my computer.
- 5417/05/2018I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 5505/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 5627/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5720/10/2017Enable or disable the Brother machine's USB interface.
- 5808/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 5907/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6003/02/2017Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 6128/07/2016Reset the Scheduled maintenance counter
- 6228/04/2016What do the LED indications mean?
- 6325/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6425/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6525/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 6625/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 6725/03/2016Can I print from or scan to Android™ Smartphone?
- 6824/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6924/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 7005/01/2016Card Jam
- 7105/01/2016The scan result of thick documents is enlarged or its bottom part is cut off.
- 7205/01/2016My scanned image is missing.
- 7305/01/2016Document Jam
- 7425/11/2015Clean the roller
- 7520/11/2015Load Documents
- 7619/11/2015Scan and save documents to the Android™ mobile devices using my Brother machine.
- 7718/11/2015Clean the scanner
- 7818/11/2015Scan error due to length, reduce length
- 7918/11/2015When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 8018/11/2015Paper suitable for scanning
- 8118/11/2015"Multifeed detection" or "Multifeed Detection Error"
- 8218/11/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 8318/11/2015Scan Unable
- 8418/11/2015Discover the MAC address of the Brother network card.
- 8509/11/2015Reset the network settings to the factory default.
- 8608/05/2015Changing scan settings in ControlCenter.
- 8709/06/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 8803/02/2012Unusable Device