FAQs & Troubleshooting
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88 Results
- 1What is Brother iPrint&Scan?
- 2Duplex (two-sided) scan
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Configuring frequently-used scan settings on your computer.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Your Scanner Cannot Be Detected on the Network During Installation
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Can I print from or scan to Android™ Smartphone?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Can not scan a long document.
- 18"Multifeed detection" or "Multifeed Detection Error"
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Replace Reverse Roller
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22Update the Driver or Firmware for your Brother machine
- 23Paper suitable for scanning
- 24Replace Pick up roller
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Reset the Scheduled maintenance counter
- 27The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 28How to identify your Operating System (OS).
- 29Load Documents
- 30What do the LED indications mean?
- 31Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 32Unusable Device
- 33Document Jam
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 36The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 37Changing scan settings in ControlCenter.
- 38Card Jam
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 43"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 44Scan Unable
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46A gray line or margin appears on the side of the scanned document.
- 47I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 48Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 49Scan error due to length, reduce length
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
