FAQs & Troubleshooting
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Popular |
61 Results
- 1Multifeed
- 2Document Jam
- 3Unusable Device
- 4My Brother machine sound level is high while scanning documents.
- 5Replace Roller
- 6Replace Pad
- 7Can I scan to an Android™ Smartphone?
- 8Replace Parts
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Paper suitable for scanning
- 11How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 12"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 13Configuring frequently-used scan settings on your computer.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Duplex (two-sided) scan
- 16Clean the scanner
- 17Check the firmware version.
- 18Load Documents
- 19Machine Error
- 20Scan Unable
- 21What do the LED indications mean?
- 22Service Call
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 26Clean the Separation Pad
- 27Clean the Pick-up Roller
- 28In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30Install Presto!® BizCard® onto Windows 10.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Open the Control Panel (For Windows)
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Scan and save a document in PDF format for Windows (Scan to File)
- 40Cover is Open
- 41Scan a document in Windows 8 and Windows 10.
- 42Out of Memory
- 43Install PaperPort™ 12SE onto Windows 10.
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 47I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 48Install Presto!® PageManager® onto Windows 10.
- 49Windows 10 Support Information
- 50Changing scan settings in ControlCenter.
