FAQs & Troubleshooting
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61 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Multifeed
- 3Configuring frequently-used scan settings on your computer.
- 4Can I scan to an Android™ Smartphone?
- 5Out of Memory
- 6Replace Roller
- 7Duplex (two-sided) scan
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Replace Pad
- 11Replace Parts
- 12Changing scan settings in ControlCenter.
- 13When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 14How to identify your Operating System (OS).
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Paper suitable for scanning
- 18Load Documents
- 19Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 22Unusable Device
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25My Brother machine sound level is high while scanning documents.
- 26How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 27Open the "Scanners and Cameras" and Properties.
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Cover is Open
- 30Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 31Document Jam
- 32When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 33Uninstall the Brother Software and Drivers (Windows)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 37I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 38Install Presto!® PageManager® onto Windows 10.
- 39Install PaperPort™ 12SE onto Windows 10.
- 40Scan Unable
- 41Scan and save a document in PDF format for Windows (Scan to File)
- 42Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 43Clean the Pick-up Roller
- 44In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 46Service Call
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Install Presto!® BizCard® onto Windows 10.
- 49Windows 10 Support Information
- 50Check the firmware version.