FAQs & Troubleshooting
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61 Results
- 1Duplex (two-sided) scan
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Replace Pad
- 4When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 5Configuring frequently-used scan settings on your computer.
- 6Can I scan to an Android™ Smartphone?
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Load Documents
- 9Replace Roller
- 10My Brother machine sound level is high while scanning documents.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 13Paper suitable for scanning
- 14Replace Parts
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Multifeed
- 18Cover is Open
- 19Document Jam
- 20Out of Memory
- 21How to identify your Operating System (OS).
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 25Changing scan settings in ControlCenter.
- 26Unusable Device
- 27Install Presto!® BizCard® onto Windows 10.
- 28Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Install PaperPort™ 12SE onto Windows 10.
- 31Check the firmware version.
- 32Clean the Separation Pad
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 35I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 36In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 37Uninstall the Brother Software and Drivers (Windows)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 40Open the Control Panel (For Windows)
- 41How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 42Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 43Clean the scanner
- 44Scan Unable
- 45How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 46Clean the Pick-up Roller
- 47Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 48When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 49Service Call
- 50Install Presto!® PageManager® onto Windows 10.