FAQs & Troubleshooting
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61 Results
- 1Replace Roller
- 2Replace Pad
- 3Duplex (two-sided) scan
- 4Document Jam
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 8Replace Parts
- 9How to identify your Operating System (OS).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Multifeed
- 12Can I scan to an Android™ Smartphone?
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Paper suitable for scanning
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Configuring frequently-used scan settings on your computer.
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 20Uninstall the Brother Software and Drivers (Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Load Documents
- 23Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 24Open the Control Panel (For Windows)
- 25Scan Unable
- 26Out of Memory
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28Clean the Separation Pad
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30My Brother machine sound level is high while scanning documents.
- 31Scan and save a document in PDF format for Windows (Scan to File)
- 32Cover is Open
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 35Check the firmware version.
- 36How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 37Open the "Scanners and Cameras" and Properties.
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39Clean the Pick-up Roller
- 40In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 41Scan a document in Windows 8 or later.
- 42Install Presto!® PageManager® onto Windows 10.
- 43Install PaperPort™ 12SE onto Windows 10.
- 44Install Presto!® BizCard® onto Windows 10.
- 45Changing scan settings in ControlCenter.
- 46Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 47Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 48Clean the scanner
- 49Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
