FAQs & Troubleshooting
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93 Results
- 1What is Brother iPrint&Scan?
- 2Your Scanner Cannot Be Detected on the Network During Installation
- 3Scanning and Other Problems
- 4Document Jam
- 5What driver package format is supported by my Linux distribution?
- 6Clean the Sensors
- 7Load Documents Longer than Standard Size
- 8Load a Plastic Card
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Wireless LAN Error Codes
- 12Load Business Cards
- 13Load Standard Size Documents
- 14Card Jam
- 15Acceptable Documents
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18Load Documents
- 19Use TX Verification Mail
- 20Save Scanned Documents on Your Computer
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Set up a Scan to Network Profile
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24Secure Function Lock 3.0
- 25How to identify your Operating System (OS).
- 26Uninstall the Brother Software and Drivers (Windows)
- 27Configure the Scan to Email Feature (Linux)
- 28Register an Email Address Using Web Based Management
- 29Set up your Brother machine on a wireless network.
- 30Scanning with a mobile device
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33Reset Your Brother Machine
- 34Scan Using Apple Image Capture
- 35Clean the Scanner and Rollers
- 36Set up a Scan to FTP Profile
- 37Uninstall the drivers. (macOS 13 or greater)
- 38Set Up the Brother Machine Using Remote Setup (Windows®)
- 39Reset the Usage Counters
- 40Configure Date and Time Using Web Based Management
- 41Manage Multiple Certificates
- 42Replace the Pick Up Roller
- 43I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 44Check the Serial Number
- 45Check the firmware version.
- 46Check your machine's IP Address or Node Name
- 47What is the default password for my Brother machine?
- 48Restrict Scan Functions from External Devices
- 49Save Scanned Documents Using Scan to Workflow Function
- 50Send an Email Securely