FAQs & Troubleshooting
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111 Results
- 1Card Jam
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Easy Scan to E-mail
- 5Configuring frequently-used scan settings on your computer.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8How to identify your Operating System (OS).
- 9How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 10No Profile set
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The document was not fed.
- 13TWAIN errors appear when starting to scan. (Macintosh)
- 14Can I print from or scan to Android™ Smartphone?
- 15What driver package format is supported by my Linux distribution?
- 16Do not insert card
- 17My Brother machine doesn't feed a card for scanning.
- 18Can not scan a long document.
- 19Replace Roller
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Address Book Full
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Unusable Device (Other Error)
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26The machine pauses for about 3 seconds between each page when scanning.
- 27TWAIN or WIA errors appear when starting to scan. (Windows)
- 28Replace Pad
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30Important points for specifying the scan area (Linux)
- 31Shortcuts Full
- 32The scan speed is too slow.
- 33What is Brother Web Connect?
- 34Delete a network scanner entry. (Linux)
- 35Install Presto!® PageManager® onto Windows 10.
- 36Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 37Colors in the scanned image are dark.
- 38Uninstall the scanner driver. (Linux)
- 39"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 40Changing scan settings in ControlCenter.
- 41OCR does not work.
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Replace Parts
- 44Clean the scanner
- 45Reset the network settings to the factory default.
- 46Uninstall the Brother Software and Drivers (Windows)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 50Install PaperPort™ 12SE onto Windows 10.