FAQs & Troubleshooting
![]() |
Popular |
163 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How is the print head cleaning cassette used?
- 7Where can I find my Brother printer's serial number?
- 8The paper settings specified from the server computer are not reflected on the client computer.
- 9When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 10Can I print from any software other than P-touch Editor? (for Windows)
- 11How do I reset the PS-9000 to factory default settings?
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How to identify your Operating System (OS) for Windows or Mac
- 14My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 17Can I set a different media width when using an OpenOffice template? (Linux®)
- 18When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 21How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 22How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 23How do I create name badges by joining "First Name" and "Last Name" fields together?
- 24How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 25While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 26Where can I download the latest P-touch Editor for Mac?
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 29How to open the Devices and Printers window
- 30Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 31When I try to use the database function, an application error occurs.
- 32How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 33Printing is not possible. (P-touch Editor5.3 for Mac)
- 34I cannot discover the product with the configuration utility.
- 35P-touch Editor crashes when I open it on my Mac.
- 36I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 37Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 38I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 39The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 40The driver downloaded from the website cannot be installed.
- 41(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 42P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 43How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 44"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 45Can I directly operate my printer from a self-developed application software and print a label?
- 46How to delete the registry information and files related to the printer driver
- 47How to use a 9/64" (3.5 mm) wide tape
- 48The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 49The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 50How do I create an Address Label? (P-touch Editor 5.x for Windows)