FAQs & Troubleshooting
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153 Results
- 1While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 2Can I print from any software other than P-touch Editor? (for Windows)
- 3The top and base layers of the laminated tape are misaligned.
- 4The paper settings specified from the server computer are not reflected on the client computer.
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6How to use a 9/64" (3.5 mm) wide tape
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Where can I download the latest P-touch Editor for Mac?
- 9How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 10How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 11The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 14How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 15I cannot discover the product with the configuration utility.
- 16Suddenly my print server stopped printing.
- 17The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19How to open the Devices and Printers window
- 20I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 21The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 22How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 23I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 24Installing the LPR driver and CUPS wrapper driver (Linux®)
- 25Adding a custom media size for continuous tape / roll (Linux®)
- 26Can I set a different media width when using an OpenOffice template? (Linux®)
- 27Where can I find my Brother printer's serial number?
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 31How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 32Printing is not possible. (P-touch Editor5.3 for Mac)
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34How to print in high resolution mode using an HG tape
- 35How can I print data directly from Access 2010?
- 36How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 37I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 38Some of the print options in OpenOffice do not work. (Linux®)
- 39Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 42How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 43How to identify your Operating System (OS) for Windows or Mac
- 44How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 45When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 46The driver downloaded from the website cannot be installed.
- 47The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 48How do I reset the PS-9000 to factory default settings?
- 49When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 50P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)