FAQs & Troubleshooting
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85 Results
- 1How do I transfer label or slip templates?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I transfer label templates with P-touch Transfer Express?
- 4Printing is not possible. (USB connection)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7How do I adjust the tape margin?
- 8Where can I find my Brother printer's serial number?
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10How to delete the registry information and files related to the printer driver
- 11What type of barcodes can be printed with the P-touch machine?
- 12How do I type an uppercase letter?
- 13How do I create multiple blocks?
- 14How to identify your Operating System (OS) for Windows or Mac
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16The tape does not cut well.
- 17How to open the Devices and Printers window
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19How do I uninstall the printer driver?
- 20I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 21Can I directly operate my printer from a self-developed application software and print a label?
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23How do I change the character size?
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27How can I print multiple copies of a label?
- 28The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30The display remains blank after the power is turned on.
- 31Can my printer use TZ/TZe tapes?
- 32The tape got jammed or stuck in the printer.
- 33I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 36How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 38How do I print multiple lines and how many lines can I print?
- 39How do I make a label with a barcode?
- 40Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 44I connected the P-touch to the computer using the enclosed USB cable as instructed by the driver setup dialog box, but the installation does not continue.
- 45How do I clear the display?
- 46How do I change the character style in the middle of the line?
- 47How do I calibrate a label length?
- 48The fabric tape became detached after washing.
- 49The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 50The top and base layers of the laminated tape are misaligned.