FAQs & Troubleshooting
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117 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 5I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8Printing is not possible. (USB connection)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10When I try to print a label, it comes out blank. (for Mac)
- 11How to open the Devices and Printers window
- 12I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 13How do I transfer label templates with P-touch Transfer Express?
- 14How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 15How to identify your Operating System (OS) for Windows or Mac
- 16Can my printer use TZ/TZe tapes?
- 17Where can I find my Brother printer's serial number?
- 18I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 19The fabric tape became detached after washing.
- 20I can no longer print from my computer, even though I was able to print previously.
- 21Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 24Can I change the text settings line by line?
- 25How do I print multiple lines and how many lines can I print?
- 26My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 27The tape got jammed or stuck in the printer.
- 28How can I print without displaying the print monitor screen?
- 29My label is not cut automatically after printed.
- 30The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 31I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 32How to delete the registry information and files related to the printer driver
- 33How do I eliminate the margin from the start or end of my label when printing?
- 34P-touch Editor crashes when I open it on my Mac.
- 35How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 37I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 38How do I uninstall the printer driver?
- 39How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 40How do I change the style to italics?
- 41P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 42How do I change the size of characters?
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 45"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 46(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 47How do I type accented characters?
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 50How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
