FAQs & Troubleshooting
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124 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 6How do I reset the machine to the default settings?
- 7Printing is not possible. (USB connection)
- 8When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 9Where can I find my Brother printer's serial number?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11How do I eliminate the margin from the start or end of my label when printing?
- 12I want to clear all saved label files.
- 13(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 15How do I type symbols?
- 16When I try to print a label, it comes out blank. (for Mac)
- 17How do I create name badges by joining "First Name" and "Last Name" fields together?
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 21How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 22I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 23I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 24My label is not cut automatically after printed.
- 25When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 26When I try to use the database function, an application error occurs.
- 27I want to print without excess tape before the label.
- 28How do I uninstall the printer driver?
- 29The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 30How to identify your Operating System (OS) for Windows or Mac
- 31Why does my machine display "Line Limit!" when I press the Enter key?
- 32Can my printer use TZ/TZe tapes?
- 33How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 34Printing is not possible. (P-touch Editor 5.0 for Mac)
- 35I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 36How do I print multiple lines and how many lines can I print?
- 37What type of fonts can I use?
- 38Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 39How to open the Devices and Printers window
- 40"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 41How to delete the registry information and files related to the printer driver
- 42The text cannot be printed as specified.
- 43How do I change the style to italics?
- 44How to use Numbering function
- 45How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 46Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 47The fabric tape became detached after washing.
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 50How do I clear the current format settings and/or the text on the display?