FAQs & Troubleshooting
![]() |
Popular |
85 Results
- 1Printing is not possible. (USB connection)
- 2How do I transfer label or slip templates?
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How do I uninstall the printer driver?
- 5Where can I find my Brother printer's serial number?
- 6How do I print multiple lines and how many lines can I print?
- 7The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9How do I adjust the tape margin?
- 10How to delete the registry information and files related to the printer driver
- 11I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 12When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14How do I create multiple blocks?
- 15How to identify your Operating System (OS) for Windows or Mac
- 16How do I make a label with a barcode?
- 17How do I type symbols?
- 18How to open the Devices and Printers window
- 19What type of barcodes can be printed with the P-touch machine?
- 20How do I type an uppercase letter?
- 21How do I reset the machine to the default settings?
- 22The tape does not cut well.
- 23How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How to use a 9/64" (3.5 mm) wide tape
- 26The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 27The tape got jammed or stuck in the printer.
- 28I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 29The top and base layers of the laminated tape are misaligned.
- 30I pressed the Code key, but I did not get Code function.
- 31I connected the P-touch to the computer using the enclosed USB cable as instructed by the driver setup, but the installation does not continue.
- 32I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34Can I directly operate my printer from a self-developed application software and print a label?
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37How do I transfer templates or other data from the computer to the printer?
- 38How do I clear the display?
- 39Why doesn't my machine turn on when Power key is pressed?
- 40Why is the label cut off in the middle of the text when I press the cutter lever?
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 43Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 44The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 45When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 46When I press the print key, the power turns off.
- 47I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 48How do I print vertical text? (P-touch Editor 5.x for Windows)
- 49How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 50How do I print the inserted image maintaining its original size?