FAQs & Troubleshooting
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155 Results
- 1The paper settings specified from the server computer are not reflected on the client computer.
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 5The LED indicator or the LCD is not lit.
- 6How do I transfer label or slip templates?
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How do I insert/change the paper or label roll?
- 9How to identify the printer's firmware version
- 10How do I transfer label templates with P-touch Transfer Express?
- 11Will my printer automatically turn itself off?
- 12How do I connect the printer and my mobile device via Bluetooth®?
- 13The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 17Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 18The printer does not print or a printing error occurs.
- 19Using the Printer Setting Tool (for Windows)
- 20(Video) What is the JPEG printing and how can I use it?
- 21How to identify your Operating System (OS) for Windows or Mac
- 22How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 23How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 24How to install Brother software on a computer not connected to the Internet
- 25Using the Communication Settings (for Windows)
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 29What iOS mobile application can I use?
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31How to connect to a DC power socket (Optional)
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33Printing is not possible. (USB connection)
- 34I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 35What is the JPEG printing and how can I use it?
- 36I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 37How do I uninstall the printer driver?
- 38How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 39I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 40What Android™ mobile application can I use?
- 41Using the Device Settings (for Windows)
- 42How to delete the registry information and files related to the printer driver
- 43How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 44How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 45(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47How to use P-touch Library
- 48Print free-length labels with the set length (Linux®)
- 49Installing the LPR driver and CUPS wrapper driver (Linux®)
- 50Creating a label with OpenOffice (Linux®)