FAQs & Troubleshooting
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280 Results
- 1(Video) Load A4/Letter paper
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Paper Jam
- 5(Video) Fill the ink tanks
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Print using only the black ink tank when the Color tanks have run out.
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The scanner cover support has come off. (With Video Instructions)
- 16Load paper in the paper tray
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Change the number of times my Brother machine rings before it answers.
- 19One or more of my colors are not printing (blank).
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21What is Distinctive Ring and how do I program it?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24(Video) Connect the cords
- 25(Video) Load an Envelope
- 26Document Jam
- 27Refill Ink
- 28I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31Combine multiple scanned documents into a single file with PaperPort™
- 32Change the printer driver settings (Windows/macOS)
- 33Is my Brother machine compatible with Windows Vista?
- 34Improve poor print quality.
- 35Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 36Send a fax using PC-FAX with LPD/LPRng (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Protect your Brother machine against unauthorised access over the network
- 42(Video) Unpack your Brother machine
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 49Low Temperature
- 50The edge of glossy paper is smudged.