FAQs & Troubleshooting
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152 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Use Universal Print (Windows)
- 4The color of your printouts is not what you expected
- 5Replace the Toner Cartridge
- 6Ghosting images
- 7Set Telephone Line Compatibility for Interference and VoIP Systems
- 8Adjust color settings by using the custom setting in the printer driver (Windows only)
- 9The printer status is Offline or Paused.
- 10Document Jam
- 11The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 12Can I print in monochrome if one of the color toners run out?
- 13Paper is Jammed in the 2-sided Tray
- 14Paper is Jammed Inside the Machine
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot print full-page photos or images using Email Print.
- 17Install the Brother Mobile Connect application (for mobile device)
- 18Paper is Jammed in the Back of the Machine
- 19Vertical colored streaks or bands appear on the page
- 20I cannot print using my Brother machine on a wired network (Windows/macOS)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Condensation
- 23Replace the Waste Toner Box
- 24Toner scatter or toner stain
- 25The scanning speed is slow when scanning from my machine. (Windows)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Tray 2 Error / Tray 3 Error / Tray 4 Error
- 28Cannot Detect
- 29Clean the Corona Wires
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Load Documents in the Automatic Document Feeder (ADF)
- 34Media Type Mismatch or Media Mismatch
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36How to identify your Operating System (OS).
- 37Cannot Scan ##
- 38Cannot Print ##
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40Storage Full
- 41Replace the Drum Unit
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43Check the remaining ink or toner level (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Too Many Trays
- 46Cartridge Error
- 47What is the default password for my BRAdmin or Web Based Management?
- 48Drum !
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50What is the recommended paper?