FAQs & Troubleshooting
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152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4The color of your printouts is not what you expected
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Replace the Toner Cartridge
- 7Replace the Drum Unit
- 8Use Universal Print (Windows)
- 9Paper is Jammed in the 2-sided Tray
- 10Color offset
- 11Uneven color density across the page
- 12Toner scatter or toner stain
- 13Paper is Jammed in the Back of the Machine
- 14Ghosting images
- 15Document Jam
- 16Replace the Waste Toner Box
- 17Paper is Jammed Inside the Machine
- 18Vertical colored streaks or bands appear on the page
- 19Set Telephone Line Compatibility for Interference and VoIP Systems
- 20Adjust color settings by using the custom setting in the printer driver (Windows only)
- 21Load Documents in the Automatic Document Feeder (ADF)
- 22The printer status is Offline or Paused.
- 23How to identify your Operating System (OS).
- 24What driver package format is supported by my Linux distribution?
- 25Cartridge Error
- 26What is the recommended paper?
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Drum !
- 30Install the optional lower tray
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Correct the Color Printing
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34Protect your Brother machine against unauthorised access over the network
- 35Cannot Print ##
- 36No Toner
- 37Cannot Detect
- 38Storage Full
- 39Add your Brother machine with AirPrint (macOS)
- 40Wrong Toner Cartridge
- 41I cannot print on a wireless (Wi-Fi) network (Mac)
- 42Too Many Trays
- 43Cannot Scan ##
- 44What is the default password for my BRAdmin or Web Based Management?
- 45Out of Memory/Print Data Full
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Enable the Brother machine's network interface.
- 49Toner Low
- 50Can I use non-Brother or third party supplies with the Brother machine?