FAQs & Troubleshooting
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295 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Load paper in the paper tray
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9Replace Belt
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 14Adjust color settings by using the custom setting in the printer driver
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20The color of your printouts is not what you expected
- 21Jam 2-sided
- 22Colored streaks or bands down the page
- 23When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 24Jam Tray 1 / Jam Tray 2
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Replace Laser
- 27Toner scatter or toner stain
- 28Jam Inside
- 29Jam MP Tray
- 30Install extra memory
- 31Blank page or some colors are missing.
- 32Easy Scan to E-mail
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Jam Rear
- 37Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 38Replace Fuser
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Set the Brother machine to prevent public access to certain features
- 41Confirm that a FAX I sent was received correctly.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44What driver package format is supported by my Linux distribution?
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)