FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7I cannot print full-page photos or images using Email Print.
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Toner specks
- 10What is the default password for my Brother machine?
- 11(Video) Remove Small Scraps of Paper Jammed in the ADF
- 12(Video) Document is Jammed under the Document Cover
- 13Cannot Detect
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17Cannot Scan ##
- 18Discover the MAC address of the Brother network card
- 19What is the default password for my BRAdmin or Web Based Management?
- 20Poor fixing
- 21Ghosting images
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23I cannot print using my Brother machine on a wired network (Windows/macOS)
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26(Video) Document is Jammed in the Top of the ADF Unit
- 27Enable the Brother machine's network interface.
- 28Protect your Brother machine against unauthorised access over the network
- 29Cannot Print ##
- 30What is the recommended paper?
- 31What driver package format is supported by my Linux distribution?
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33The printer status is Offline or Paused.
- 34Document Jam
- 35Lines across the page
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 40My Brother machine could not be found over the network when I installed drivers on my computer.
- 41Change the printer driver settings (Windows)
- 42No Toner
- 43(Video) Paper is Jammed in the MP tray
- 44Black lines down the page
- 45Can I send a print job to multiple machine email addresses using Email Print?
- 46Export an address book and import it to another machine
- 47Media Type Mismatch or Media Mismatch
- 48Out of Memory
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot find some option in the Printing preferences. (For Windows)