FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Set up your Brother machine
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Toner specks
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed inside the Machine
- 12Black lines down the page
- 13What driver package format is supported by my Linux distribution?
- 14Ghosting images
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19The printer status is Offline or Paused.
- 20Poor fixing
- 21Toner Low or Prepare New Toner Cartridge
- 22Document Jam
- 23What is the default password for my Brother machine?
- 24Out of Memory
- 25Drum End Soon
- 26Use Universal Print (Windows)
- 27Wrong Toner or Wrong Toner Cartridge
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Change the printer driver settings (Windows)
- 34Self-Diagnostic
- 35Drum !
- 36Lines across the page
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38(Video) Remove Small Scraps of Paper Jammed in the ADF
- 39(Video) Document is Jammed under the Document Cover
- 40Delete print jobs from the print queue.
- 41Cannot Scan ##
- 42(Video) Paper is Jammed in the MP tray
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44Export an address book and import it to another machine
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46I cannot print using my Brother machine on a wired network (Windows/macOS)
- 47(Video) Document is Jammed in the Top of the ADF Unit
- 48No Toner
- 49Cannot Detect
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)