FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Paper Tray
- 3Enable the Brother machine's network interface.
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the Back of the Machine
- 7What driver package format is supported by my Linux distribution?
- 8(Video) Set up your Brother machine
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Use Universal Print (Windows)
- 14I cannot print on a wireless (Wi-Fi) network (Mac)
- 15Media Type Mismatch or Media Mismatch
- 16Poor fixing
- 17Black lines down the page
- 18Protect your Brother machine against unauthorised access over the network
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22(Video) Paper is Jammed in the MP tray
- 23"Offline" appears on the Status Monitor. (Windows)
- 24Delete print jobs from the print queue.
- 25How to identify your Operating System (OS).
- 26Cannot Print ##
- 27Self-Diagnostic
- 28Verify if the Brother machine has a dial tone.
- 29Out of Memory
- 30Drum End Soon
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34Wrong Toner or Wrong Toner Cartridge
- 35(Video) Document is Jammed in the Top of the ADF Unit
- 36The printer status is Offline or Paused.
- 37Size Error DX or Size Error 2-sided
- 38Toner specks
- 39What is the default password for my Brother machine?
- 40After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 41(Video) Document is Jammed under the Document Cover
- 42Cannot Scan ##
- 43Change the printer driver settings (Windows)
- 44No Toner
- 45What is the recommended paper?
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 47Document Jam
- 48Check the remaining ink or toner level (Linux)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?