FAQs & Troubleshooting
Popular |
330 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Replace the Toner Cartridge
- 6Image skewed
- 7Replace Drum
- 8Install the optional lower tray
- 9(Video) Connect telephone line and power cords
- 10Black toner marks across the page
- 11Black lines down the page
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Wrinkles or creases
- 14Print on Both Sides of the Paper (Macintosh)
- 15(Video) Unpack your Brother machine
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17The printer status is Offline or Paused.
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Use Universal Print (Windows)
- 23Paper is Jammed in the Back of the Machine
- 24Curled or wavy
- 25Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 26Print on Both Sides of the Paper (Windows®)
- 27I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29White spots or black spots at 94 mm (3.7 in.) intervals
- 30Change machine settings from your computer.
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Use voice mail on the same line as my Brother machine.
- 34Smudges on printed pages (Poor fixing)
- 35Paper is Jammed in the 2-sided Tray
- 36Paper is Jammed inside the Machine
- 37Paper is Jammed in the Paper Tray
- 38White lines, bands or ribbing across the page
- 39Manage Your Network Machine Securely Using Web Based Management
- 40My printer takes a long time to start printing when using Airprint. (iOS 16)
- 41I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 42Send or Receive an Email Securely Using SSL TLS
- 43Send an Email with User Authentication
- 44Clean the Drum Unit
- 45Hollow print
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48What kind of envelopes and labels are recommended for printing?
- 49Delete print jobs from the print queue.
- 50What can happen if the wrong paper is used in your machine.