FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What driver package format is supported by my Linux distribution?
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Correct the Color Printing
- 6Adjust color settings by using the custom setting in the printer driver (Windows only)
- 7Vertical colored streaks or bands appear on the page
- 8Set Telephone Line Compatibility for Interference and VoIP Systems
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed in the Paper Tray
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The printer status is Offline or Paused.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15The color of your printouts is not what you expected
- 16(Video) Paper is Jammed inside the Machine
- 17Ghosting images
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19No Toner
- 20Install the Brother Mobile Connect application (for mobile device)
- 21I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 22Change the printer driver settings (Windows)
- 23I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 24Uneven color density across the page
- 25Toner scatter or toner stain
- 26Check the remaining ink or toner level (Linux)
- 27Media Type Mismatch or Media Mismatch
- 28Protect your Brother machine against unauthorised access over the network
- 29Condensation
- 30Storage Full
- 31Out of Memory
- 32What is the default password for my Brother machine?
- 33Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 34Add your Brother machine with AirPrint (macOS)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I cannot print on a wireless (Wi-Fi) network (Mac)
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38How to identify your Operating System (OS).
- 39Cannot Scan ##
- 40What is the recommended paper?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot print full-page photos or images using Email Print.
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Delete print jobs from the print queue.
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48Color offset
- 49My Brother machine has no power.
- 50Drum !