FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2Toner specks
- 3Use Universal Print (Windows)
- 4Delete print jobs from the print queue.
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I cannot scan via network.
- 9Ghosting images
- 10A security warning appears when accessing Web Based Management via HTTPS.
- 11(Video) Remove Small Scraps of Paper Jammed in the ADF
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 18When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 19Add your Brother machine with AirPrint (macOS)
- 20I cannot print full-page photos or images using Email Print.
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Wrong Toner or Wrong Toner Cartridge
- 24Discover the MAC address of the Brother network card
- 25Change the printer driver settings (Windows)
- 26No Toner
- 27What is the default password for my BRAdmin or Web Based Management?
- 28Toner Low or Prepare New Toner Cartridge
- 29Drum !
- 30Out of Memory
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32I cannot connect my machine to a Windows 11 computer via USB.
- 33I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 34I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39I get a TS error when trying to print on a wireless network.
- 40Set up your Brother machine on a wireless network (Windows/macOS)
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43What is the difference between the toner cartridge and the drum unit?
- 44Why doesn't my Brother machine have a dial tone?
- 45My Brother machine has no power.
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)