FAQs & Troubleshooting
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152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6What driver package format is supported by my Linux distribution?
- 7(Video) Set up your Brother machine
- 8Toner specks
- 9(Video) Paper is Jammed inside the Machine
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11Document Jam
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Drum End Soon
- 14(Video) Paper is Jammed in the 2-sided Tray
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 18Lines across the page
- 19Add your Brother machine with AirPrint (macOS)
- 20Wrong Toner or Wrong Toner Cartridge
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22How to identify your Operating System (OS).
- 23Toner Ended
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Use Universal Print (Windows)
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27Protect your Brother machine against unauthorised access over the network
- 28Cannot Print ##
- 29What is the default password for my BRAdmin or Web Based Management?
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Check the remaining ink or toner level (Linux)
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Self-Diagnostic
- 35Toner Low or Prepare New Toner Cartridge
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37What is the default password for my Brother machine?
- 38I cannot print full-page photos or images using Email Print.
- 39(Video) Remove Small Scraps of Paper Jammed in the ADF
- 40(Video) Document is Jammed in the Top of the ADF Unit
- 41Control Printer Driver settings (only available for Windows)
- 42Cannot Scan ##
- 43No Toner
- 44Cannot Detect
- 45Manual Feed
- 46Out of Memory
- 47Delete a network scanner entry. (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50Wireless setup is requesting a WPS PIN to complete the setup