FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8(Video) Document is Jammed in the Top of the ADF Unit
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 11Cannot Print ##
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Protect your Brother machine against unauthorised access over the network
- 14Change the printer driver settings (Windows)
- 15Toner Low or Prepare New Toner Cartridge
- 16Drum !
- 17What is the default password for my BRAdmin or Web Based Management?
- 18When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23(Video) Paper is Jammed in the Back of the Machine
- 24Why doesn't my Brother machine have a dial tone?
- 25What is the default password for my Brother machine?
- 26Export an address book and import it to another machine
- 27The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 28No Toner
- 29Toner specks
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31I cannot print full-page photos or images using Email Print.
- 32Install the Brother Mobile Connect application (for mobile device)
- 33Delete print jobs from the print queue.
- 34Discover the MAC address of the Brother network card
- 35Cartridge Error
- 36Size Error DX or Size Error 2-sided
- 37What driver package format is supported by my Linux distribution?
- 38Command List of brscan. (Linux)
- 39"Offline" appears on the Status Monitor. (Windows)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Black lines down the page
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47Change the brscan5 scan settings using XSane (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)