FAQs & Troubleshooting
![]() |
Popular |
149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 2What is the default password for my BRAdmin or Web Based Management?
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4Enable the Brother machine's network interface.
- 5(Video) Paper is Jammed inside the Machine
- 6I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 7Wrong Toner or Wrong Toner Cartridge
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Paper is Jammed in the Paper Tray
- 11(Video) Document is Jammed in the Top of the ADF Unit
- 12Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 15Document Jam
- 16Black lines down the page
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19I cannot print on a wireless (Wi-Fi) network (Mac)
- 20The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 21Delete print jobs from the print queue.
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23What driver package format is supported by my Linux distribution?
- 24Check the remaining ink or toner level (Linux)
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 27(Video) Set up your Brother machine
- 28What is Toner Continue Mode?
- 292-sided Disable or 2-sided Disabled
- 30Size Error DX or Size Error 2-sided
- 31Toner Low or Prepare New Toner Cartridge
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Open the Control Panel (For Windows)
- 35What is the default password for my Brother machine?
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 39(Video) Paper is Jammed in the Output Paper Tray
- 40Set Telephone Line Compatibility for Interference and VoIP Systems
- 41(Video) Remove Small Scraps of Paper Jammed in the ADF
- 42Check the firmware version.
- 43"Offline" appears on the Status Monitor. (Windows)
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45What is the difference between the toner cartridge and the drum unit?
- 46Cannot Scan ##
- 47(Video) Paper is Jammed in the Back of the Machine
- 48I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)