FAQs & Troubleshooting
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365 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Replace the Toner Cartridge
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 6(Video) Paper is Jammed in the Paper Tray
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Connect telephone line and power cords
- 9Choose the Correct Receive Mode
- 10Brother iPrint&Scan cannot find my Brother machine (macOS)
- 11What is Brother iPrint&Scan?
- 12Set the F/T Ring Time (Fast Double-ring)
- 13(Video) Set up your Brother machine
- 14(Video) Paper is Jammed in the Back of the Machine
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16How to identify your Operating System (OS).
- 17(Video) Unpack your Brother machine and install the toner cartridge
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19(Video) Cannot Detect
- 20(Video) Print the Network Configuration Report
- 21Load Documents in the Automatic Document Feeder (ADF)
- 22Set up a Scan to Network Profile
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Reset the Network Settings to the Factory Settings
- 26Image skewed
- 27(Video) Enable the Brother machine's network interface.
- 28I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 29Replace Drum
- 30Print on envelopes, labels, or thick paper from the manual feed slot.
- 31Reduce Toner Consumption
- 32Set Telephone Line Compatibility for Interference and VoIP Systems
- 33(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Use voice mail on the same line as my Brother machine.
- 36(Video) Reset Your Brother Machine
- 37(Video) Reset the Network Settings to the Factory Settings
- 38Set the Date and Time Using Web Based Management
- 39Delete print jobs from the print queue.
- 40Adjust the Machine's Volume
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Scan Using Secure Function Lock 3.0
- 44I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48(Video) 2-sided Disable or 2-sided Disabled
- 49(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 50Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?