FAQs & Troubleshooting
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262 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5What is the recommended paper?
- 6Load paper in the paper tray
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Jam Tray (With Video Instructions)
- 9(Video) Connect telephone line and power cords
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11What kind of envelopes and labels are recommended for printing?
- 12Jam Inside (With Video Instructions)
- 13Curled or wavy
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17(Video) Set up your Brother machine
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19Delete print jobs from the print queue.
- 20White spots or black spots at 94 mm (3.7 in.) intervals
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Document Jam (With Video Instructions)
- 25Image skewed
- 26Hollow print
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28What is Brother Web Connect?
- 29Select Receive mode.
- 30Confirm that a FAX I sent was received correctly.
- 31What can happen if the wrong paper is used in your machine.
- 32Print on envelopes, labels, or thick paper from the manual feed slot.
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 36(Video) Replace Toner
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40Black lines down the page
- 41Cannot print after a Windows 10 update (June 2020)
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43What is Brother iPrint&Scan?
- 44Can I print from or scan to Android™ Smartphone?
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Size mismatch
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What driver package format is supported by my Linux distribution?
- 49(Video) Unpack your Brother machine
- 50The printer status is Offline or Paused.