FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What is Brother iPrint&Scan?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Prevent Smudged Printouts and Paper Jams (Mac)
- 9(Video) Load A3/Ledger paper
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Telephone Line Interference/VoIP.
- 15Setup a Brother machine on a wireless (Wi-Fi) network.
- 16Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 17Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19What is AirPrint?
- 20Use voice mail on the same line as my Brother machine.
- 21Replace Ink
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 24Change the printer driver settings (Windows/macOS)
- 25Print as a Poster (Windows®)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28The printer status is Offline or Paused.
- 29Document Jam
- 30Paper Jam
- 31When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 33Add your Brother machine with AirPrint (macOS)
- 34Prevent Smudged Printouts and Paper Jams (Windows®)
- 35Correct the Paper Feed to Clear Vertical Lines
- 36(Video) Set up your Brother machine
- 37(Video) Unpack your Brother machine
- 38(Video) Install Ink Cartridges
- 39Printing/ Scanning with a mobile device
- 40Install Starter Ink
- 41Print both sides of paper or a booklet automatically
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43Forward a fax to another fax machine when my machine has a mechanical problem.
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45What is the default password for my Brother machine?
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 48Set Fax Preview to On.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?