FAQs & Troubleshooting
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235 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Improve poor print quality.
- 6Replace Ink
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Can I print from or scan to Android™ Smartphone?
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15What is the recommended paper?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20One or more of my colors are not printing (blank).
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Easy Scan to E-mail
- 23Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 24What driver package format is supported by my Linux distribution?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27Load paper in the paper tray
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29Scan a document and e-mail it as an attachment
- 30Document Jam/too Long
- 31Paper Jam
- 32Protect your Brother machine against unauthorised access over the network
- 33The text and images on my copies and sent faxes are reversed.
- 34Delete print jobs from the print queue.
- 35Load photo paper
- 36What is Brother Web Connect?
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 39Ink Absorber Full
- 40No Ink Cartridge
- 41What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42Wrong Paper Size
- 43Forward a fax to another fax machine when my machine has a mechanical problem.
- 44Reset the network settings to the factory default.
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 47Load envelopes
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Add your Brother machine with AirPrint (macOS)