FAQs & Troubleshooting
![]() |
Popular |
141 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The printer status is Offline or Paused.
- 3Check the Print Alignment from Your Brother Machine
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Install the Brother Mobile Connect application (for mobile device)
- 7Printer Jam or Paper Jam
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Improve poor print quality.
- 10Print the Network Configuration Report
- 11(Video) Set up your Brother machine
- 12One or more of my colors are not printing (blank).
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16What is the default password for my BRAdmin or Web Based Management?
- 17What is the recommended paper?
- 18I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22Check the Print Quality
- 23Access Web Based Management
- 24Delete print jobs from the print queue.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Cannot Scan XX or Unable to Scan XX
- 27Ink Low
- 28Reset the Network Settings to Factory Default
- 29The scanning speed is slow when scanning from my machine. (Windows)
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32I cannot print using my Brother machine on a wired network (Windows/macOS)
- 33Telephone Line Interference/VoIP.
- 34Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 35Enable the Brother machine's network interface.
- 36Important points you need to confirm before configuring your Brother machine for a wireless network.
- 37Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39I cannot scan via network.
- 40Cannot Detect
- 41Paper Size Mismatch
- 42Cover is Open
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46A security warning appears when accessing Web Based Management via HTTPS.
- 47What driver package format is supported by my Linux distribution?
- 48Important points for specifying the scan area (Linux)
- 49Document is Jammed inside the ADF Unit
- 50My Brother machine could not be found over the network when I installed drivers on my computer.