FAQs & Troubleshooting
Popular |
387 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load envelopes into my machine
- 3Paper Jam (With Video Instructions)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 92-sided (duplex) scan
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11How to identify your Operating System (OS).
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Cannot Detect
- 16I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18Cannot Detect Ink Volume
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Install Starter Ink
- 23One or more of my colors are not printing (blank).
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28Can I print from or scan to Android™ Smartphone?
- 29Print using only the black ink cartridge when the Color cartridges have run out.
- 30Out of Memory
- 31I am experiencing issues sending a fax.
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38Configure and use the Scan to Network feature (For Windows)
- 39Load photo paper into my machine.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41The LCD displays an error code when I use Web icon (Brother Web Connect).
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43High Temperature
- 44The edge of glossy paper is smudged.
- 45No Ink Cartridge
- 46The printer status is Offline or Paused.
- 47Use voice mail on the same line as my Brother machine.
- 48Document Jam
- 49When I print, the pages are smudged with ink.
- 50Improve poor print quality.