FAQs & Troubleshooting
![]() |
Popular |
340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Load A4/Letter paper
- 7Document Jam
- 8Use voice mail on the same line as my Brother machine.
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10(Video) Install Ink Cartridges
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13(Video) Load A3/Ledger paper
- 14Paper Jam
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17What driver package format is supported by my Linux distribution?
- 18Install Starter Ink
- 19Replace Ink
- 20Change Memory Receive Options
- 21How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 22After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25The printer status is Offline or Paused.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Confirm that a FAX I sent was received correctly.
- 28Wrong Ink Cartridge
- 29Forward Incoming Faxes to Another Machine
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Printing/ Scanning with a mobile device
- 32Forward a fax to another fax machine when my machine has a mechanical problem.
- 33Store Incoming Faxes in the Machine's Memory
- 34When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 35Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 36Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 37Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39Turn Off Memory Receive
- 40Easy Scan to E-mail
- 41What is Brother iPrint&Scan?
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43How to identify your Operating System (OS).
- 44Out of Memory
- 45Reset the Network Settings to Factory Default
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Check the Print Quality
- 48Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 49Load Paper in the Multi-purpose Tray (MP Tray)
- 50(Video) Unpack your Brother machine