FAQs & Troubleshooting
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316 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Load paper in the paper tray
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Scan and save a document in PDF format (Scan to File)
- 9How do I know which side up my photo paper should be in the tray?
- 10Can I print from or scan to Android™ Smartphone?
- 11Ink Low
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13One or more of my colors are not printing (blank). What can I do?
- 14Paper Jam
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Can I use voice mail on the same line as my Brother machine?
- 20How do I load envelopes into my machine?
- 21When I print, the pages are smudged with ink. What should I do?
- 22Replace Ink
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24What is Brother iPrint&Scan?
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 28Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31What driver package format is supported by my Linux distribution?
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 38The printer status is Offline or Paused.
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Configure a cover page for PC-FAX.
- 46Cover is Open
- 47Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)