FAQs & Troubleshooting
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385 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7Paper Jam (With Video Instructions)
- 8Reset the network settings to the factory default.
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19The scanner cover support has come off. (With Video Instructions)
- 20Improve poor print quality.
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Can I print from or scan to Android™ Smartphone?
- 26Turn off my Brother machine's Secure Function Lock feature.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 29No Paper Fed
- 30Load paper in the paper tray.
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 33Stains appear at the end of the printed/ copied documents.
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 39When I print, the pages are smudged with ink.
- 40What is Distinctive Ring and how do I program it?
- 41The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Ink Low
- 44Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 48Document Jam
- 49Replace Ink
- 50My Brother machine does not feed the glossy paper or envelope from the manual feed slot.