FAQs & Troubleshooting
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186 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3Does NC-2200w work with Windows Vista?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Delete print jobs from the print queue.
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10What driver package format is supported by my Linux distribution?
- 11What is a "Generic PCL Driver"?
- 12I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14Functions supported in the Windows 7 built-in drivers
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16What can happen if the wrong paper is used in your machine.
- 17Large characters are printed incorrectly. (Linux)
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19What is the Network Shared printing?
- 20Check the IP addresses of your PC and the Brother machine
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22I cannot print with Windows Vista 64bit.
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24What is Distinctive Ring and how do I program it?
- 25Can I reduce the size of a received fax on this machine?
- 26When trying to print from Mac OS® X the print queue is stopped.
- 27I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 28I'm using Macintosh®. What are the settings in the Scanner window used for?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33How to identify your Operating System (OS).
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The printer status is Offline or Paused.
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37The paper is skewed when it's printed.
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 39Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 40My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 41I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 42Firewall port requirements of the Scan Key Tool (Linux)
- 43Open the Control Panel (For Windows)
- 44Why doesn't my Brother machine have a dial tone?
- 45I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 46What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 47I cannot scan when using SELinux (Security-Enhanced Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Verify if the Brother machine has a dial tone