FAQs & Troubleshooting
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299 Results
- 1Replace Drum
- 2Smudges on printed pages (Poor fixing)
- 3Short Paper
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Toner
- 7Replace PF Kit xx
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Color misregistration
- 10Uneven density appears periodically across the page
- 11Replace Belt
- 12Toner scatter or toner stain
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Manual Feed
- 15Fuser Error or Self-Diagnostic
- 16Toner Low
- 17Size mismatch
- 18Scan Unable xx
- 19Document Jam
- 20Toner Error
- 21Replace WT (waste toner) Box
- 22Jam Tray 1 or Jam Tray
- 23Replace Fuser
- 24Jam 2-sided
- 25Jam Inside
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27What can happen if the wrong paper is used in your machine.
- 28No Waste Toner
- 29Cartridge Error
- 30Belt End Soon
- 31Cover is Open
- 32No Tray
- 33Log Access Error
- 34I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36No Belt Unit
- 37No Toner
- 38WT Box End Soon
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Drums End Soon/ Drum End Soon(X)
- 41I keep getting the error message "Authenticate Err (Authentication error)".
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Size Error DX or Size Error 2-sided
- 45Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 46Load paper in the paper tray
- 47"Offline" appears on the Status Monitor.
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)