FAQs & Troubleshooting
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324 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8What is Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10Wrinkle
- 11The printer status is Offline or Paused.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Can I use voice mail on the same line as my Brother machine?
- 15I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 16What can happen if the wrong paper is used in your machine.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The color of your printouts is not what you expected
- 19Colored lines across the page
- 20Can I print from DOS applications?
- 21What is the recommended paper?
- 22Envelope creases
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24What driver package format is supported by my Linux distribution?
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 28White streaks or bands down the page
- 29White lines, bands or ribbing across the page
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33No Paper
- 34Why doesn't the machine answer when receiving a call?
- 35Delete print jobs from the print queue.
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Print on plain paper or bond paper from the Manual feed slot
- 39How to identify your Operating System (OS).
- 40Adjust color settings by using the custom setting in the printer driver
- 41Scan and save a document in PDF format (Scan to File)
- 42Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 43Colors are light or unclear on the whole page
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Program my Brother machine to automatically dial a predefined number before every fax number I dial.