FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Scan and save a document in PDF format (Scan to File)
- 8Toner specks
- 9Wrinkles or creases
- 10How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 17Store numbers on my Brother machine for easy dialing.
- 18How do I clear the message "Document Jam" from the LCD display?
- 19I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Line across the page
- 22Faint
- 23Hollow print
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 28Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Discover the MAC address of the Brother network card
- 32How to load numbered checks or forms in the paper tray?
- 33How can I prevent public access to certain features on my Brother machine?
- 34I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 35Can I connect to the Active Directory server using the LDAP feature?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37What is the recommended paper?
- 38Print the Network Configuration List
- 39Cancel a fax job waiting in my Brother machine's memory.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42I keep getting the error message "Authenticate Err (Authentication error)".
- 43I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 44Why doesn't the machine answer when receiving a call?
- 45Confirm that a FAX I sent was received correctly
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Print on labels and envelopes from the MP tray.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50Can I use voice mail on the same line as my Brother machine?