FAQs & Troubleshooting
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332 Results
- 1Can I use voice mail on the same line as my Brother machine?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5The printer status is Offline or Paused.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What is the recommended paper?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Wrinkles or creases
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14All black
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Cannot print after a Windows 10 update (June 2020)
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Is my Brother machine compatible with Windows Vista?
- 20White spots or black spots at 3.7 in. (94 mm) intervals
- 21Black toner marks across the page
- 22Line across the page
- 23Hollow print
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25Can I print from or scan to Android™ Smartphone?
- 26How do I install the Optional Tray Unit?
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 31Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33How do I clear the message "Jam Duplex" from the LCD?
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Remotely access my Brother machine to forward my faxes to another machine.
- 39How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 40How do I make my copied images look sharper and more vivid?
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42Toner specks
- 43How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 44White lines across the page
- 45Confirm that a FAX I sent was received correctly
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47Faint
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49Black lines down the page
- 50What is the Network Shared printing?