FAQs & Troubleshooting
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223 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Print the Network Configuration page
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6How do I factory reset the print server?
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10What is a "Generic PCL Driver"?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I confirm that the FAX was sent correctly?
- 13I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 14Delete print jobs from the print queue.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 20Change the printer driver settings (Windows/macOS)
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 23How do I install additional memory?
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28Can I print from DOS applications?
- 29What can happen if the wrong paper is used in your machine.
- 30I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 31I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 32How do I install the Optional Tray Module?
- 33I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34Can I print from or scan to Android™ Smartphone?
- 35I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 39I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 40When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42What driver package format is supported by my Linux distribution?
- 43Pre-Required Procedures (Linux)
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45The paper is skewed when it's printed.
- 46When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 47I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.