FAQs & Troubleshooting
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258 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I use voice mail on the same line as my Brother machine?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6REPLACE DRUM
- 7Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 8Curled or wavy
- 9Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 10Is my Brother machine compatible with Windows Vista?
- 11What is a "Generic PCL Driver"?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Change the printer driver settings (Windows/macOS)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Curled (video instructions available)
- 17Jam Rear
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Check Connection
- 20Setup and use Brother PC-FAX receiving
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22What driver package format is supported by my Linux distribution?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27White lines across the page
- 28Replace Toner
- 29Page skewed
- 30Delete print jobs from the print queue.
- 31Can I use AirPrint with my Brother machine?
- 32What is Toner Continue Mode?
- 33Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 36JAM DUPLEX
- 37JAM INSIDE
- 38White lines, bands or ribbing across the page
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 41Print both sides of paper or a booklet automatically
- 42Size mismatch
- 43Curled
- 44Wrinkles or creases
- 45Why doesn't the machine answer when receiving a call?
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48I cannot send a fax using PC-FAX (Windows 10)
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50How to identify your Operating System (OS).