FAQs & Troubleshooting
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308 Results
- 1Curled (video instructions available)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Can I print from or scan to Android™ Smartphone?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Toner specks
- 12Page skewed
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Curled
- 15JAM TRAY 1
- 16Replace Toner
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19What is Brother iPrint&Scan?
- 20Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 21Wrinkles or creases
- 22Check Connection
- 23The printer status is Offline or Paused.
- 24REPLACE DRUM
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Delete print jobs from the print queue.
- 27Curled or wavy
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30Transfer faxes to the PC when my machine has a mechanical problem
- 31JAM INSIDE
- 32White lines down the page
- 33Gray background
- 34Faint
- 35Ghost
- 36Hollow print
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40How to identify your Operating System (OS).
- 41Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 42Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48Toner Low or Prepare New Toner Cartridge
- 49Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 50When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.