FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Scan and save a document in PDF format (Scan to File)
- 11Wireless setup is requesting a WPS PIN to complete the setup
- 12What driver package format is supported by my Linux distribution?
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14How do I load paper?
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 17The printer status is Offline or Paused.
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20Discover the MAC address of the Brother network card
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 24Pre-Required Procedures (Linux)
- 25Protect your Brother machine against unauthorised access over the network
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Change the printer driver settings (Windows/macOS)
- 28How do I know which side up my photo paper should be in the tray?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35How many times will my Brother machine automatically redial a number?
- 36Can I set my Brother machine to forward the faxes I receive to another location?
- 37Can I print using only the black ink cartridge when the Color cartridges have run out?
- 38I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 39Which E-mail packages are compatible with ControlCenter3?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Why can't I print when an ink cartridge is empty?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47Can I print a report that will show all of my Speed Dial and Group numbers?
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.