FAQs & Troubleshooting
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339 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6How do I load envelopes into my machine?
- 7What is Brother iPrint&Scan?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15How do I know which side up my photo paper should be in the tray?
- 16Paper Jam
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Print the Network Configuration List
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Pre-Required Procedures (Linux)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The printer status is Offline or Paused.
- 23Scan and save a document in PDF format (Scan to File)
- 24The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 25I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Can I use AirPrint with my Brother machine?
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 31Set up your Brother machine on a wireless network.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Cannot print after a Windows 10 update (June 2020)
- 35Enable the Brother machine's network interface.
- 36I cannot make borderless prints.
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38Discover the MAC address of the Brother network card
- 39How many times will my Brother machine automatically redial a number?
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Can I print from or scan to Android™ Smartphone?
- 50When I print or copy a document with fast mode, the printing is shifted too high on the paper.