FAQs & Troubleshooting
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227 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4Pre-Required Procedures (Linux)
- 5How do I know which side up my photo paper should be in the tray?
- 6Can I print from or scan to Android™ Smartphone?
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8One or more of my colors are not printing (blank). What can I do?
- 9Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11Can third party ink be used to refill the ink cartridges?
- 12When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Can I use voice mail on the same line as my Brother machine?
- 17Delete print jobs from the print queue.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 20The edge of glossy paper is smudged.
- 21Change the printer driver settings (Windows/macOS)
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Scan and save a document in PDF format (Scan to File)
- 25How do I load 10 x 15 Glossy paper into my machine?
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27When I print, the pages are smudged with ink. What should I do?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32The printer status is Offline or Paused.
- 33How do I clear Machine Error 46?
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35Can I print using only the black ink cartridge when the Color cartridges have run out?
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40Why doesn't the machine answer when receiving a call?
- 41When I print images, the quality is not good (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 47I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 48How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 49How do I replace the Ink Cartridge?
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)