FAQs & Troubleshooting
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306 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Which E-mail packages are compatible with ControlCenter3?
- 5Load paper in the paper tray
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Delete print jobs from the print queue.
- 9Can I use voice mail on the same line as my Brother machine?
- 10How do I load envelopes into my machine?
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I know which side up my photo paper should be in the tray?
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15What is Brother iPrint&Scan?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17What driver package format is supported by my Linux distribution?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20The printer status is Offline or Paused.
- 21Scan and save a document in PDF format (Scan to File)
- 22Replace Ink
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Change the printer driver settings (Windows/macOS)
- 25Cannot print after a Windows 10 update (June 2020)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39What is the BRAdmin Professional software used for?
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42One or more of my colors are not printing (blank). What can I do?
- 43When I print, the pages are smudged with ink. What should I do?
- 44Paper Jam
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Is my Brother machine compatible with Windows Vista?