FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3How to identify your Operating System (OS).
- 4When I print, the pages are smudged with ink. What should I do?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7One or more of my colors are not printing (blank). What can I do?
- 8How do I know which side up my photo paper should be in the tray?
- 9How do I load paper?
- 10Scan and save a document in PDF format (Scan to File)
- 11Can I print from or scan to Android™ Smartphone?
- 12Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15How do I clear Machine Error 46?
- 16What driver package format is supported by my Linux distribution?
- 17How do I load 10 x 15 Glossy paper into my machine?
- 18The edge of glossy paper is smudged.
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20Cannot print after a Windows 10 update (June 2020)
- 21I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 22I'm using Macintosh. What is the PreScan option used for?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30How do I clear the message "PAPER JAM" from the display?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34Delete print jobs from the print queue.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Can I use AirPrint with my Brother machine?
- 37The printer status is Offline or Paused.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Which E-mail packages are compatible with ControlCenter3?
- 41Can third party ink be used to refill the ink cartridges?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 44How do I clean the Scanner to improve the copy quality?
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47How many times will my Brother machine automatically redial a busy number?
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?