FAQs & Troubleshooting
Popular |
239 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print, the pages are smudged with ink. What should I do?
- 3Pre-Required Procedures (Linux)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How to identify your Operating System (OS).
- 6Can I use voice mail on the same line as my Brother machine?
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10One or more of my colors are not printing (blank). What can I do?
- 11Delete print jobs from the print queue.
- 12How do I clear Machine Error 46?
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17My FAX/MFC will not Dial. Why?
- 18The edge of glossy paper is smudged.
- 19I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 20I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I'm using Macintosh®. What are the settings in the Scanner window used for?
- 22What driver package format is supported by my Linux distribution?
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Change the printer driver settings (Windows/macOS)
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 39I want to print using CUPS while keeping SELinux enabled. (Linux)
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 41The printer status is Offline or Paused.
- 42Verify if the Brother machine has a dial tone
- 43I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 44The keys on the control panel do not respond.
- 45Why can't I print when an ink cartridge is empty?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50After I installed Sun JavaVM, some applications will not work correctly.