FAQs & Troubleshooting
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212 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A5 long edge paper
- 4Black lines down the page
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6(Video) Load A5 short edge/A4/Letter paper
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The printer status is Offline or Paused.
- 9My Brother machine could not be found over the network when I installed drivers on my PC.
- 10Jam Inside
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13Turn the Toner Save mode on or off
- 14Load paper in the paper tray
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16What is Brother iPrint&Scan?
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18(Video) Unpack your Brother machine
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Jam Tray
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Receive faxes on the computer for Windows (PC-FAX Receive)
- 27Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 28Send a PC-FAX
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30How to identify your Operating System (OS).
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34What is the recommended paper?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36(Video) Set up your Brother machine
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Protect your Brother machine against unauthorised access over the network
- 43Open the Control Panel (For Windows)
- 44Printing/ Scanning with a mobile device
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 47Can I print from or scan to Android™ Smartphone?
- 48No Drum
- 49Cartridge Error
- 50To install the printer driver easily using a tool. (Linux)