FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Turn the Toner Save mode on or off
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6Jam Tray
- 7Replace Toner
- 8The printer status is Offline or Paused.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 19Change the printer driver settings (Windows/macOS)
- 20Cartridge Error
- 21The faxes I send are always received with a black vertical line down the page.
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23TONER ENDED
- 24Drum !
- 25Jam Inside
- 26In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28"Offline" appears on the Status Monitor.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 31Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 32Scan a document and e-mail it as an attachment. (For Windows)
- 33Receive faxes on the computer for Windows (PC-FAX Receive)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 39Delete print jobs from the print queue.
- 40What is the difference between the toner cartridge and the drum unit?
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42What is Toner Continue Mode?
- 43Scan a document and e-mail it as an attachment (For Macintosh)
- 44Send a PC-FAX
- 45When I scan a document using ControlCenter, the scanned file size is too big.
- 46Print Unable or Print Unable XX
- 47Toner Low
- 48Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 49Uninstall the drivers. (macOS 13 or greater)
- 50Confirm that a FAX I sent was received correctly.