FAQs & Troubleshooting
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145 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Replace Toner
- 5"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Cartridge Error
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Jam Inside
- 10Turn the Toner Save mode on or off
- 11Black lines down the page
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16How to identify your Operating System (OS).
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Document Jam
- 20Jam Tray
- 21Replace Drum
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25The printer status is Offline or Paused.
- 26Print Unable or Print Unable XX
- 27No Toner
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Can I use AirPrint with my Brother machine?
- 31What is Toner Continue Mode?
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33Change the printer driver settings (Windows/macOS)
- 34No Drum
- 35TONER ENDED
- 36I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 37Drum !
- 38What is the recommended paper?
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 40"Offline" appears on the Status Monitor.
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Scan a document and e-mail it as an attachment. (For Windows)
- 45Important points for specifying the scan area (Linux)
- 46Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 47Receive faxes on the computer for Windows (PC-FAX Receive)
- 48Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 49Clean the Drum Unit.
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)