FAQs & Troubleshooting
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105 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2Using the CommTool (for Windows)
- 3How to load the Media
- 4How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 5How to connect the printer to your computer (for Windows)
- 6How to install the Windows driver via Wi-Fi®/ wired network
- 7The label wraps around the platen roller when using the cutter.
- 8The left or right side of the label is not printed correctly.
- 9How to load the Ribbon
- 10How to add a new stock from the Seagull driver
- 11I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 12The time on the printer is incorrect.
- 13How to adjust the cut position (For Windows)
- 14How to skip the AUTO.BAS program only one time by directly operating the printer
- 15How to execute the printer configuration (Self-test) to debug
- 16How to change the printer code page
- 17How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 18I cannot install the Windows driver.
- 19The printing position of small label is incorrect.
- 20How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 21How to change the speed and density in BarTender
- 22How to attach the External Roll Mount (Optional)
- 23How to update firmware to all printers on the same subnet at the same time
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25Printing is not possible.
- 26(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28How to identify your Operating System (OS) for Windows or Mac
- 29When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 30The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 31The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 32How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 33How to transfer the print programs or templates using FBPL commands
- 34How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 35(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 36BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 37Printing the printer configuration (Self-test)
- 38How to open the Devices and Printers window
- 39The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 40How do I uninstall the printer driver?
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 43The power indicator does not light.
- 44How to set the Direct Thermal or Thermal Transfer Print Methods
- 45The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 46(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 47My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 48The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 49Unnecessary data such as ASCII data are printed.
- 50How to install Brother software on a computer not connected to the Internet