FAQs & Troubleshooting
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168 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Installing the software
- 7Labels are jammed in the machine or are not ejected correctly after printing.
- 8How do I install/change the label roll?
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10How do I transfer label or slip templates?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 13Printing is not possible. (USB connection)
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 16I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 17When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 18How to identify the printer's firmware version
- 19How do I uninstall the printer driver?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21What Android™ mobile application can I use?
- 22Using the Printer Setting Tool (for Mac)
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 25Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 26The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 27How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 28Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 29How can I reset the printer?
- 30The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 31I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 32I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 33Where can I find my Brother printer's serial number?
- 34How to open the Devices and Printers window
- 35Using the Printer Setting Tool (for Windows)
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 38Uninstalling the printer drivers (Linux®)
- 39How to install Brother software on a computer not connected to the Internet
- 40What is the maximum printable width?
- 41Small characters or thin lines are printed faintly.
- 42How to delete the registry information and files related to the printer driver
- 43How do I clean my printer?
- 44How to identify your Operating System (OS) for Windows or Mac
- 45What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 46"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 47When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 48Poor print quality when printing on narrow labels. (iPrint&Label)
- 49Where can I download Brother iPrint&Label? (iPrint&Label)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)